Family violence Counseling - Anger Management Classes
Verbal Abuse Counseling
Workplace Conflict Resolution
Summary: Workplace Conflict Resolution is a free
article which talks about interpersonal conflict management and
anger management techniques.
Conflicts are inevitable, but
the more we know about human nature, the better we will be at
resolving conflicts, and the better the outcome might be for both
parties. We know that different people have different priorities
and different styles in dealing with situations that may occur,
but in general, human beings have certain characteristics that
are very similar - even across gender, racial, and socio-economic
• People love to be
• People hate to be disagreed with.
• People like other people who agree with them.
• People dislike other people who disagree with them.
• People who are good at resolving conflicts look for some
point of agreement and use good people skills to get others to
see a different point of view.
So if we know that when we
disagree with people, we are likely to raise resentment, it might
be a good idea to strengthen our soft-skills - our people skills
- when dealing with conflicts or potential conflicts. If we find
ourselves in a tense situation, and we raise our voice, the other
party is likely to respond in kind. This will usually escalate
the situation quickly. Understanding this human nature is one
of the first and most important steps in anger management.
Below are SEVEN tips for avoiding and ultimately managing and
1. Be proactive instead
of reactive. Good plans shape good decisions. That's
why good planning helps to make elusive dreams come true. -Lester R. Bittel
2. Be slow to anger-especially
over petty issues. Anger is always more harmful than
the insult that caused it.
3. Instead of telling
people they are wrong, point out mistakes indirectly. A
person convinced against his will is of the same opinion still. -Samuel Butler
4. Look for some type
of common ground as soon as possible. A compromise
is the art of dividing a cake in such a way that everyone believes
he has the biggest piece.
5. If you find that
you are in the wrong, admit it. It's easier to eat
crow while it is still warm.
6. Admit one of your
own poor decisions before pointing out a similar error by others. A man should never be ashamed to own he has been in the wrong,
which is but saying... that he is wiser today than he was yesterday.
-Alexander Pope, from Miscellanies by Jonathan Swift
7. Mend fences whenever
possible. Never does the human soul appear so strong
as when it forgoes revenge, and dares forgive an injury.